Refund & Return Policy
At Beryl Boutique, we take pride in offering high-quality dresses that are carefully inspected before shipping. As part of our commitment to maintaining fair pricing and exceptional service, we operate on a no-refund, no-return policy. However, we understand that unexpected situations may arise. Below, we outline the special circumstances under which replacements may be granted.
1. No Refunds & General Return Policy
All sales are final; we do not offer refunds or returns for reasons such as:
- Change of mind.
- Ordering the wrong size or color.
- Personal preference or dissatisfaction with the style.
- Delayed shipping due to courier issues.Delayed shipping due to courier issues.
Please ensure you review product details, size guides, and descriptions carefully before placing an order.
2. Special Circumstances for Replacements
While we do not offer refunds or returns, we do provide replacements in specific cases where the issue is due to our error or a manufacturing defect. Below are the conditions under which a replacement may be approved:
A. Defective or Damaged Items
- The damage must be reported within 48 hours of receiving the order.
- Clear photos and/or videos of the damage must be provided as proof.
- The damage must be due to a manufacturing defect or shipping mishap, not misuse.
- The item must be unworn, unwashed, and in its original packaging with tags attached.
- The issue must be reported within 48 hours of delivery.
- You must provide photos of the item received vs. the original order.
- The dress must be unused, unwashed, and with original tags attached.
- You must provide photos with measurements proving the size difference.
- The item must not have been worn, washed, or altered.
3. How to Request a Replacement
- Contact us within 48 hours of receiving your order.
- Provide your order number and a clear explanation of the issue.
- Attach photos/videos as proof of the damage, incorrect item, or size discrepancy.
- Our team will review your request and respond within 2-5 business days.
4. Items Not Eligible for Replacement
Beryl Boutique will not offer replacements in the following cases:
❌ The issue was reported after 48 hours of delivery.
❌ The item has been worn, washed, altered, or damaged due to customer handling.
❌ The return request is due to a change of mind or personal preference.
❌ The customer provided incorrect shipping details leading to non-delivery.
❌ There are minor color differences due to screen display variations.
❌ The customer ordered the wrong size based on personal assumption rather than using the size chart.
5. Shipping & Processing of Replacements
- If a replacement is approved, we will provide instructions on returning the defective item (if required).
- The replacement will be shipped once we receive the returned item and verify the issue.
- Beryl Boutique covers return shipping costs only for defective or incorrect items; otherwise, customers may bear the return shipping fee.
- Processing a replacement may take 7-14 business days depending on stock availability.
We appreciate your understanding of our policy and your continued support for Beryl Boutique! ✨